FREQUENTLY ASKED QUESTIONS (FAQ) – NID DOUILLET
Welcome to the Frequently Asked Questions (FAQ) page of Nid Douillet! We hope to answer all your questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to contact us via hotline, email, or live chat on our website.
1. About Nid Douillet
Q: What is Nid Douillet?
A: Nid Douillet is a premium home and kitchen furniture brand that offers elegant, minimalist, and high-quality products. Our mission is to enhance your living space with beautiful, durable, and functional designs.
Q: Where are Nid Douillet products made?
A: We collaborate with reputable manufacturers locally and internationally, carefully selecting materials such as natural wood, premium stone, stainless steel, and eco-friendly components.
Q: Why should I choose Nid Douillet products?
A: Our products stand out for several reasons:
- Exclusive designs: Modern and stylish to fit any home.
- High-quality materials: Durable and long-lasting.
- Space optimization: Helping you create a neat and efficient living environment.
- Excellent customer support: Flexible return policies and extended warranties.
2. Ordering & Payment
Q: How can I place an order?
A: You can easily place an order on our website by following these steps:
- Browse our product catalog and choose your favorite item.
- Add to cart by clicking the “Add to Cart” button.
- Enter shipping details: Provide your name, phone number, and address.
- Select a payment method: Bank transfer, e-wallet, or cash on delivery (COD).
- Confirm your order: Review the details, click “Place Order”, and wait for our confirmation.
Q: What payment methods does Nid Douillet accept?
A: We support multiple payment options:
- Bank transfer (prepayment required).
- E-wallets (Momo, ZaloPay, VNPAY, ViettelPay).
- Cash on Delivery (COD) (available for orders under 5,000,000 VND).
Q: Can I modify or cancel my order after placing it?
A:
- If your order has not been processed yet, you can contact us immediately to make changes or cancel.
- If your order has already been shipped, unfortunately, we cannot cancel it.
3. Shipping Policy
Q: Does Nid Douillet offer nationwide shipping?
A: Yes! We deliver nationwide through trusted shipping partners such as Giao Hàng Nhanh, Viettel Post, and AhaMove.
Q: How is the shipping fee calculated?
A:
- Free shipping for orders over 3,000,000 VND.
- Orders below 3,000,000 VND will have a shipping fee based on the destination.
Q: How long does delivery take?
A:
- Hanoi & Ho Chi Minh City: 2 – 4 business days.
- Other provinces: 3 – 7 business days.
- Custom-made products: 10 – 15 business days.
Q: Can I check the package before accepting it?
A: Yes! You can inspect the package before payment. If there are any issues, please contact us immediately.
4. Return & Warranty Policy
Q: Does Nid Douillet offer a return policy?
A: Yes! We accept returns within 7 days from the delivery date if:
- The product has a manufacturing defect.
- The product is incorrect compared to the order.
Q: What are the conditions for returns?
A:
- The product must be unused, undamaged, and include all original accessories.
- You must retain the purchase receipt for verification.
Q: Do Nid Douillet products come with a warranty?
A: Yes! Our products come with a 6-month to 2-year warranty, depending on the product type.
Q: How can I request a warranty service?
A: You can request warranty support through:
📧 Email: support@niddouillet.com
📞 Hotline: 0909 000 999
5. Promotions & Membership
Q: How can I stay updated on promotions?
A: You can:
- Subscribe to our email newsletter.
- Follow Nid Douillet’s Facebook & Instagram pages.
Q: Does Nid Douillet offer a loyalty program?
A: Yes! Our loyal customers enjoy special benefits such as:
- 5-10% discounts on future purchases.
- Reward points that can be redeemed for gifts.
6. Customer Support & Contact Information
Q: How can I contact Nid Douillet?
A: You can reach us through:
📧 Email: support@niddouillet.com
📞 Hotline: 0909 000 999
💬 Live chat on our website or Facebook page
Q: Can I visit a showroom to see the products in person?
A: Currently, we operate as an online store. However, you can schedule an appointment to visit our showroom.